Refund and Returns Policy

Overview

Keep in mind, that we create each tee just for you and for this reason we do not accept returns on our Tee’s and Sweatshirts. If there is a defect we will offer an exchange. Please contact support for details on how to get the process started.

Our exchange policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you an exchange.

To be eligible for an exchange your item must be unused and in the same condition which you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your exchange we require a receipt or proof of purchase, picture of damage, and details on your issue.

Once your exchange is received and inspected, your new item will be shipped or a credit will be added to your account per clients choice.

Sale items

All sales are final and there are no returns.

Shipping returns

To return your product, you should mail your product to: 200 Barr Harbor Drive Suite 400 West Conshohocken, PA 19428.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at customer_service@qjboutique.com for questions related to exchanges.